Monday-Saturday: 9:00–19:00, Sunday: Closed
Consultation Policy

Most consultations at Northway Clinic are routine or non-urgent. Such consultations are provided daily according to the clinic’s opening hours. In some cases, we might be able to offer emergency or urgent consultations with short notice, please contact us with your request.

In case you need medical advice out of hours, please call the NHS by dialing 111. If you need emergency medical treatment, you must call 999.

The average consultation length is 30 mins. Patients can choose an hour consultation for an additional fee. Follow-up consultations usually last around 15 mins and you will pay a reduced fee. All fees can be found on this website or advised at the reception.

You can book appointments by phone or on-line. The day before your visit you will get a reminder of the time of the appointment by phone, e-mail or text message. It might include information about whether it is necessary to prepare for the visit beforehand.

Patients can choose which doctor they would like to see. Referral from GP is not necessary in order to see a specialist at our clinic. You can book an appointment with a specialist without seeing your GP first. Receptionists/nurses will be able to advise which specialist consultation you require.

In some cases, your GP or consultant may refer you to another specialist for the appropriate consultation and treatment.

Some doctors at Northway Clinic are able to offer you video/phone consultations, please contact us for more details.

Before your first consultation, you will be asked to fill a written consent form with your personal details, provide a short medical history and sign a GDPR form. Prior to any procedure to be performed at our clinic, the doctor will ask you to sign a dedicated additional consent form. Before and after your procedure/consultation your doctor will provide information about the risks and benefits, alternatives, side effects, and any other related information. You have a right for a formal or informal chaperone to accompany you during your visit.

Normally, during a consultation with a doctor, you will be asked about your medical history, symptoms, medication, etc. If necessary, a doctor will examine you, perform required tests and scans, make a diagnosis and suggest an appropriate treatment plan. The whole treatment process will be recorded in the patient’s records on our secure online platform. All patients’ data are kept confidential and private.

If we do blood tests, swabs, histological or any other tests which require a waiting period for the results, we will advise you of how we will contact you and/or if you require any follow-up visits. If required, your doctor may issue private prescriptions and sick notes.

If you have any concerns after your consultation or procedure, we advise you to call us immediately. Alternatively, you can come back to the clinic or go to the nearest hospital. Out of hours, please contact the NHS on 111. If you require emergency medical treatment, please call 999.

If you give your NHS GP surgery details and consent to contact your GP, we will provide your GP surgery with a copy of your medical records. If your condition is very serious or there is a danger to your life, you will be advised to continue treatment on the NHS or private hospital. Our medical staff will be able to assist you in contacting your NHS GP or emergency services.

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