Telemedicine is the name for treating patients remotely; either by telephone or online services like video calls. The first documented medical telephone consultation was actually in 1879!

Remote consultations are suitable for:

• Straightforward requests and common medical conditions
• Follow-up consultations
• People who don’t need to be examined

WHY NORTHWAY CLINIC?

• Rapid access to private GPs. Skip long NHS waiting lists and be seen in hours, not days. Usually, we can offer the same and next day private GP appointments.
• We are a modern multidisciplinary clinic based in London, so if required you can see a private GP or other specialists face-to-face without any delays.
• A team of experts. Northway Clinic is fortunate enough to have a group of highly experienced GPs, who are able to provide care to the whole family.
• Speedy onward referrals if you need to have any diagnostic tests.

Our GPs can provide video and phone consultations 6 days a week. If appropriate, they can issue prescriptions, referrals, sick notes, and give advice.

How does it work?

• Book your video consultation online or over the phone
• Receive a confirmation email with the video link and a questionnaire link
• Complete the pre-consultation questionnaire
• Make sure you have photo ID ready to show the doctor
• Click the link to start the consultation at the time of your appointment

If the GP needs to examine you in person, we can book you a 15 minute face-to-face appointment at our clinic in Canning Town, London.

Frequently Asked Questions

How much does it cost?

A 15 minute video appointment costs £49 and a 30 minute video appointment costs £69. Additional fees will be charged for referrals, sick notes, blood tests, and prescriptions online.

Do I need to download an app?

No. You will need to use Chrome or Firefox if using a laptop or PC. For mobile phone devices, you will need to use Safari on an iPhone, and Chrome on an Android phone. If you’re using an iPhone please make sure you’re running at least iOS 11.4.

Will I have to pay extra for a face to face appointment?

Yes. The fee for a 15 minute face-to-face appointment is £40.

How do I get a prescription?

There is a fee of £20 for online prescriptions. We can either post your prescription to you to take to your local pharmacy or we can arrange to have the medication sent to your home. If you live outside of the M25 there will be an extra fee for medication delivery.

How do I get a referral letter or sick note?

Referral letters, sick notes, or any other letters can be posted or shared securely to your email address via our patient portal. There is a fee of £30 for referrals or letters.

What happens if I need a blood test?

We can book an appointment for you to attend Northway Clinic or our Central London partner laboratory for any blood tests.

If you can’t attend our clinic but live within the M25, we can arrange for our partner service to come to your home and do the test. There is a fee for home visits, depending on the test you are having and where you live.

What happens if I need a scan?

We can book you an appointment at our Canning Town clinic for ultrasound, refer you to one of our partner clinics for MRI, CT, or X-ray, or give you a referral letter to arrange the investigation somewhere else of your choosing. There is a fee for additional tests, investigations, or appointments.

Can I book a video appointment for my child?

Please see our Children’s Health Services page.

Can I book an appointment if I am outside of the UK?

Unfortunately, not. Our doctors are not indemnified to provide medical advice or treatment to people outside of the UK. We recommend you access medical services in the same country.

What is the cancellation policy?

If you cancel your appointment more than 24 hours before it starts, then you will get a full refund. If you cancel your appointment less than 24 hours before it starts, you are late, or you don’t attempt to use the video link, then you will have to pay the full cost of the consultation as per our T&Cs. You can read them in full here.

TROUBLESHOOTING

I can’t see you

At the beginning of the appointment you might see a blank screen while the doctor connects to the video call.

I can’t hear you/You can’t hear me

Make sure your microphone is switched on and the volume turned up.

The link doesn’t work

The booking link will not work if you click on it from within the Gmail app. Please copy and paste the link into your browser.

The link still doesn’t work

Make sure you have good 4G connection. Make sure you opened the link using Chrome or Firefox if using a laptop or PC, Safari on an iPhone, and Chrome on an Android phone. If you’re using an iPhone please make sure you’re running at least iOS 11.4. Please note that the link will not work on Internet Explorer or Microsoft Edge.

I followed the advice above and I still can’t connect to the video call

We recommend you test your device is compatible before the consultation, but if you have followed our recommendations and it is not possible for you to connect to the video call then you will receive a full refund.